Enterprise service management on your terms

Your service desk.
Your infrastructure.

Keep work on TRAC with a complete service-management platform that doesn't force your data into someone else's cloud. Run it yourself, or let us host it for you.

Request a private demo Private repository
Self-host readyYour hardware or private cloud
Managed when neededHosting without lock-in
Your data boundaryClear, portable, recoverable
DashboardTicketsTasksChangesProblemsProjectsAssets
Service desk / Tickets

Good morning, Chris.

Open tickets42↑ 8% this week
Due today73 high priority
SLA health96%On target
My team's queue18 active requests
View all →
INC-1042VPN access failing after updateHigh
REQ-0988New starter equipmentMedium
INC-1039Finance shared drive unavailableHigh
REQ-0981Adobe license requestLow
Service pulseLast 7 days
91resolved
Resolved 91In progress 18Waiting 7
✦
AI summary ready12 updates distilled in seconds
✓
SLA recoveredAutomation rerouted INC-1042

One connected system

Keep every team on the same TRAC.

Incidents, service requests, changes, projects, tasks, knowledge, assets, and reporting share one operational context instead of becoming separate islands.

  • ✓Shared people, groups, entities, and activity
  • ✓Connected records across operational modules
  • ✓One searchable source of service context
KAPTRACSOne connected system•••
K
IncidentsChangesTasksKnowledgeAssetsReports

Deployment freedom

Choose where your
work stays on TRAC.

Your operating model should decide where KAPTRACS lives. Self-host the complete platform or choose a dedicated managed environment—without switching products or accepting a one-way door.

Maximum control

Run KAPTRACS yourself

Deploy on your own server, private cloud, or approved infrastructure. Keep the application, database, integrations, and backups inside the boundary you choose.

  • ✓ Docker-based deployment
  • ✓ Bring your own AI
  • ✓ Your NAS or backup target
  • ✓ No forced hosting dependency
View the private GitHub repository Repository access is limited to approved evaluators.
Same productYour choiceSame portability
Hands-off operations

Let KAPTRACS host it

Choose a dedicated managed environment when you would rather hand us patching, deployment, monitoring, and infrastructure operations.

  • ✓ Dedicated environment
  • ✓ Managed updates and monitoring
  • ✓ Encrypted backup operations
  • ✓ A clear path to portability
Discuss managed hosting

↔ Start with one model and move to the other as your operational needs change.

The platform

Enterprise discipline.
Human experience.

KAPTRACS keeps complex work organized without making the people doing it feel like they are operating a database.

One unified place for all your work

Bring incidents, service requests, changes, projects, and tasks into a single operating rhythm—without forcing teams into a maze of tools.

See it in a private demo

Automation you can actually follow

Build routing, approvals, notifications, and repeatable workflows visually. Every action stays visible, explainable, and auditable.

See it in a private demo

AI that works inside the process

Summarize tickets, surface context, and help agents move faster—using the AI provider and deployment model that fit your environment.

See it in a private demo

More than the core modules

Shape the platform around
how your organization works.

The operational details that mature teams need are built into the same platform—not scattered across add-ons.

Built-in localization

Manage languages, translate field catalogs, and localize builder content from one shared workflow.

Platform customization

Brand the helpdesk and requester portal while preserving accessible, consistent interactions.

Bring your own AI

Run models locally with Ollama, or connect Claude or OpenAI with your own API key—choose the model and operating boundary that fit your organization.

Advanced workflow engine

Compose triggers, conditions, approvals, waits, notifications, and actions into visible automations.

Help widget & responses

Embed requester help, reuse response templates, and keep customer communication consistent.

Operational foundations

Define SLAs, Business Hours, Assets, assignment rules, and the service structure behind the work.

Control without compromise

Take on as much—or as little—
as you choose.

KAPTRACS makes the tradeoff explicit: self-host for direct operational control, or choose managed hosting when you want us to carry the infrastructure workload.

  • ✓ Dedicated deployment boundary
  • ✓ Microsoft Entra ID and Okta SSO
  • ✓ Role-based access and audit history
  • ✓ Portable, encrypted recovery points
Your KAPTRACSDedicated environment
IdentityMicrosoft 365Your dataYour AI

Your platform, your call

Run it yourself.
Or let us run it for you.

Either way, you get KAPTRACS—not a restricted edition and not a one-way door.

Request a private demo Compare deployment options